User Agreement
Tajirna Platform, owned by Mubhaj Al Reem Trading Company, registered with the Oman Chamber of Commerce and Industry under Chamber No. 59285, with Commercial Registration No. 1294065, welcomes you. We would like to inform you that you will find below the terms and conditions governing your use of the Tajirna Platform and all the legal implications resulting from your use of the Tajirna Platform services on the World Wide Web. Any person’s use of the Tajirna Platform, whether a consumer, merchant, or otherwise, constitutes their acceptance and approval, and is considered a full, legally recognized consent to all the provisions and terms of this agreement, confirming your commitment to its systems and provisions. This agreement is effective and enforceable as soon as you agree to it and begin registering with the Tajirna Platform.
Article 1 – Introduction and Definitions
The above preamble is an integral part of this agreement. Below are the interpretations and definitions of the key terms used in this agreement:
1- “Merchant” refers to any merchant who registers on the Tajirna Platform to create their online store, whether they are a natural or legal person. This definition includes all aspects of the store as long as it conducts its trade through the Tajirna Platform.
2- “Store” refers to the store used by the merchant on the Tajirna electronic platform.
3- “Consumer” refers to any consumer who purchases a product or service from the merchant through the online store established by the merchant through the Tajirna Platform.
4- “Agreement” refers to the rules, terms, and conditions for using the Tajirna electronic platform, meaning all the provisions and terms of this agreement, which govern and regulate the relationship between the parties to this agreement.
Article 2 – Merchant’s Legal Eligibility
1- The merchant acknowledges that they have legal capacity recognized both by religious and legal standards, and that they are at least eighteen years old, as deemed by the laws and regulations in the Sultanate of Oman. They also affirm that they possess sufficient knowledge to establish and manage their online store through the Tajirna platform.
2- If the merchant registers as a corporation, company, or any other legal entity, such entity must possess the necessary legal, regulatory, and Sharia eligibility required to conduct commercial activities through the Tajirna electronic platform.
3- The merchant agrees that, in the event of any violation of the “Merchant’s Legal Eligibility” clause, they will bear the consequences of such violation before consumers, users, or third parties. Tajirna Platform holds no responsibility for the merchant’s transactions with consumers or third parties in terms of legality, regulatory compliance, or Sharia. In this case, Tajirna Platform reserves the right to hold the merchant accountable under contractual liability provisions and claim compensation for any damages resulting from such violation. These damages may affect the reputation of the Tajirna Platform among other merchants, consumers, users, or third parties.
Article 3 – Nature of Tajirna Platform’s Commitment
1- The sole purpose of the Tajirna Platform is to provide an electronic space for retail and electronic support through store establishment. Tajirna Platform’s commitment under this agreement is solely to provide space for the merchant’s online store on the Tajirna electronic platform and present the store to users.
2- Tajirna Platform provides an electronic payment gateway in seconds, and all services provided by the Tajirna Platform are subject to the provisions of this User Agreement.
3- Tajirna Platform is not obligated to complete the sale of products or services between the consumer and the store. Its obligation ends with providing a space for the online store through the Tajirna Platform and presenting the store to users. This does not affect other services provided by the Tajirna Platform in terms of payment methods.
4- All transactions between the merchant and the consumer are not the responsibility of the Tajirna Platform. The Tajirna Platform is not liable for such transactions, as they constitute an independent contractual relationship governed by the agreement between the merchant and the consumer.
5- You acknowledge that the Tajirna Platform is an online technological platform on the Internet that allows the merchant who agrees to this agreement to establish their online store and conduct their activities through the store. Its role ends at this point. The Tajirna Platform bears no responsibility for any violations committed by the merchant in their store contrary to the provisions of this agreement. The Tajirna Platform has no relation to the transactions between the merchant and the consumer.
Article 4 – Electronic Store Creation Regulations
1- Any person with recognized legal eligibility, both legally and religiously, is permitted to establish their store according to the rules and provisions of this User Agreement.
2- The store established according to the Tajirna Platform’s User Agreement must not violate the laws and regulations in the Sultanate of Oman. The merchant must clarify the nature of the business conducted through e-commerce and the nature of the services or products offered or sold. Tajirna Platform disclaims any responsibility for the store’s violation of the electronic system provisions in the Sultanate of Oman. Tajirna Platform reserves the right to reject the registration of any online store that does not comply with the laws and regulations in force in the Sultanate of Oman or the provisions of this agreement. Therefore, the merchant agrees, under the provisions of the agreement, that their store does not violate the general system in the Sultanate of Oman or Islamic ethics.
3- The store established through the Tajirna Platform must not violate the rules and provisions of this User Agreement. The merchant acknowledges that the premises used for transactions in the store do not violate this agreement or the systems and laws applicable in the Sultanate of Oman.
4- No person is entitled to use the Tajirna Platform if their membership or store has been canceled by the Tajirna Platform or pursuant to judicial orders or judgments.
5- If any user registers as a corporation, company, charity, or legal entity, the registered entity must be bound by all the rules and provisions mentioned in the Tajirna Platform’s User Agreement.
6- All stores and merchants must comply with all laws governing online commerce, as well as comply with the provisions of the Cybercrime Law, the regulations of the Oman Chamber of Commerce and Industry, the Electronic Transactions Law, and the E-Commerce Law.
7- The store and the merchant must adhere to the specified registration requirements and all the rules and provisions of the User Agreement.
Article 5 – Accounts and Registration Obligations
1- Upon applying to create the online store, you will be required to disclose specific information and choose a username and a secret password for use when accessing Tajirna’s services. After activating your account, you will become a user of Tajirna’s services, thereby agreeing to:
– Be responsible for maintaining the confidentiality of your account information and password. You agree to inform Tajirna immediately of any unauthorized use of your account information or any other breach of your confidential information.
– Tajirna Platform shall not be responsible for any direct or indirect loss incurred by you as a result of the disclosure of your username or password or in case of misuse of the store.
– You undertake to use your online store by yourself, as you are fully responsible for it. If someone else uses it, it means that you have authorized them to use the store on your behalf, unless the store informs the management of Tajirna otherwise.
– You commit to using Tajirna Platform seriously and honestly, adhering to the rules and provisions of the User Agreement and complying with the regulatory and legal regulations in force in the Sultanate of Oman. You also agree to compensate Tajirna Platform for any direct or indirect losses that may occur as a result of any unauthorized, unreal, or unauthorized use of your account by you or any other person who has access to your account keys, whether for providing services using your username and password or as a result of your negligence in maintaining the confidentiality of your username and password, whether by your authorization or without it.
– You agree to disclose true, accurate, up-to-date, complete, and legal information about yourself as required during registration with Tajirna Platform. You also commit to updating your data in case of any changes or if necessary.
– Do not include any of your contact details, such as email addresses or phone numbers, or any personal details in the username. Also, do not include any phrase indicating a personal or business relationship between you and Tajirna Platform, its employees, or owners.
– Do not indicate in your store any direct or indirect relationship between the store and Tajirna Platform, its management, owners, or employees. Tajirna Platform has no relation to what you do in your store and is not responsible for your store’s activities.
– Tajirna Platform is committed to handling your personal information and contact details confidentially, in accordance with the provisions of the Privacy Policy and information confidentiality applicable to Tajirna Platform.
– You will be obliged to keep your registration data up to date to keep it true, accurate, current, complete, and legal. If you disclose untrue, inaccurate, outdated, incomplete, or illegal information, or violate the terms of use, Tajirna Platform has the right to suspend, freeze, or cancel your membership, store, and account on the platform, without prejudicing the rights of other Tajirna Platform and its legitimate means to recover its rights and protect other users.
– Tajirna Platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and to demand that you disclose any additional information or documents, regardless of their size, to prove your identity or ownership of your money or your account.
– If you fail to comply with any of the above, Tajirna’s management has the right to suspend or cancel your store or block your access to Tajirna’s services again. It also reserves the right to cancel any unconfirmed or inactive accounts or operations or accounts that have been inactive for a long time.
Article 6 – Electronic Communications and Official Communication Methods
The merchant on the Tajirna Platform agrees to be contacted via email or through Tajirna Platform’s management broadcasting general messages to all users or to specific users upon accessing their accounts within the Tajirna Platform. The merchant on the Tajirna Platform also agrees that all agreements, advertisements, data, and other communications provided electronically are equivalent to their written counterparts and are valid evidence in meeting legal requirements.
During your membership and business with the platform, Tajirna Platform will send promotional emails to introduce you to any changes, procedures, or new promotional activities that may be added to the Tajirna Platform.
Article 7 – Amendments to the Terms of Use and Fees
You acknowledge and agree that Tajirna Platform will inform you of any amendment to these Terms, and as a result, your obligations may increase or your rights may diminish in accordance with any amendments made to these Terms of Use.
– You agree that Tajirna Platform has the absolute right, without bearing any legal responsibility, to make any substantial or minor amendments to these Terms of Use. Users will be informed of such amendments through any technological means provided, which may be through email or by broadcasting a general message to all users. Tajirna Platform provides technological means to show the store’s acceptance of such an amendment, and this acceptance is legal and binding for the provisions of the agreement, including any modifications.
– In the event of objection to any amendment to the Terms of Use, this may be an obstacle to accessing the store. To benefit from Tajirna’s services, it is necessary to agree to these Terms and any amendments to them. Therefore, if you do not accept the amendment, Tajirna Platform hopes that you will stop using its services. Accessing your account on Tajirna’s Platform or using Tajirna’s services is considered acceptance of the amendments and full and complete agreement, negating ignorance. Tajirna Platform is happy to answer your inquiries regarding these Terms and welcomes any suggestions the store may have.
– All fees are calculated in Omani Rials, and the merchant is responsible for paying all due fees on the platform, in addition to any other expenses added by Tajirna Platform. Payment must be made through the approved and specified means available through Tajirna Platform.
– Tajirna Platform reserves the right to add, increase, decrease, or deduct any fees or expenses under the rules and provisions of the Terms of Use, from any of the users, regardless of the reason for their registration.
Article 8 – Payment and Settlement Services for Stores on Tajirna Platform
– Tajirna Platform, through its partners, provides a payment and settlement system on the Tajirna Platform. This can be done entirely online through the payment options available on the Tajirna Platform or through any payment method provided by Tajirna Platform from time to time.
– Tajirna Platform may require at any time that payment transactions be made directly between the merchant and the consumer, through their own bank accounts. There is no relationship between Tajirna Platform in this case.
– Providing Tajirna Platform’s instant payment service is for the purpose of facilitating and preserving the rights of merchants and stores.
– The merchant is committed to setting the price of the service or goods offered in his store according to the commonly agreed market value. Tajirna Platform is in no way related to the misjudgment of the cost of products or services offered in the stores on Tajirna Platform, as estimating it in the commonly accepted commercial manner is an obligation on the merchant.
– The merchant is committed to providing invoices, receipts, and payment receipts for all amounts and profits arising in his store. He must specify in all these invoices the type of goods or service, their quantities, descriptions, and values. Therefore, the merchant is committed to providing the required accounting specifications in his online store, in accordance with the provisions of this agreement, and for the legal, economic, and commercial interests of the merchants. In the event of the merchant’s violation of the provisions of this clause, he will be responsible for any damages that may arise as a result of this violation.
– Tajirna Platform has the right to cancel, modify, or change any of the payment methods it has provided on the Tajirna Platform.
Article 9 – Your Personal Information and Transaction Details
– You have no objection to granting Tajirna Platform an unlimited, global, permanent, non-revocable, and expense-free license to use any personal information or materials provided or provided by the platform or announced on the platform by joining or establishing your store. This is through the dedicated forms for communication and registration or through any email or any of the available communication channels on the platform. This is for the purpose of achieving any of the interests that the platform sees.
– You are solely responsible for the information you have submitted or posted, and Tajirna Platform’s role is limited to allowing you to display this information through the Tajirna Platform and its advertising channels.
– The confidentiality of store and merchant information is subject to the rules of “Privacy and Information Confidentiality Policy” specific to Tajirna Platform.
Article 10 – Merchant’s Undertaking to Comply with Laws and Regulations in the Sultanate of Oman
The merchant undertakes to comply with all laws and regulations in force in the Sultanate of Oman regarding his products and/or during his use of Tajirna Platform, as well as the laws, terms, and conditions governing the use of the Internet space, the Terms of Use, and the Privacy and Information Confidentiality Policy applicable to Tajirna Platform.
In the event of any violation by any of the merchants of what is stated in Article 10, they acknowledge Tajirna Platform’s right to take any of the following actions, including but not limited to: warning, suspending the service and closing the store, and returning any amounts pending in electronic payments to consumers.
Article 11 – Rights
All contents available on our platform, whether electronic or otherwise, written or unwritten, including but not limited to: written and unwritten texts, graphic designs, technical ideas, logos, presentations, button icons, symbols, audio clips, aggregated data, and software programs, are the property of our platform and its rights are reserved for our platform. No entity is entitled to use them in any form, whether directly or indirectly, or through a third party.
– The management of our platform notifies that it will take the necessary actions regarding any infringement or violation of any of the rights of our platform or its intellectual property.
– Our platform is not responsible in case of infringement on the intellectual property rights owned by the member merchants on the platform or the registered stores with us.
Article 12 – Intellectual Property
– The merchant respects the intellectual property rights of our platform, including our platform itself, and other words, logos, and symbols specific to our platform or displayed on our platform. Our platform and all its associated rights are protected under intellectual property rights and trademark laws, and are the exclusive property of our platform. No one is entitled to infringe upon or use them without authorization from the management of our platform.
Article 13 – Consumer
– The consumer, while completing their purchase transactions, provides our platform with the following information, including but not limited to: name, email, and phone number.
– The technical systems of our platform retain consumer data to facilitate their access to the platform and the completion of their desired purchase transactions.
– In order to safeguard the rights of consumers, even though the consumer is not a party to this agreement, and in order to achieve one of the most important goals of our platform to provide a high-quality service for everyone, and to ensure that consumers receive all their purchases properly, the Basket platform clarifies the following to the next store:
– If the consumer purchases goods through one of the payment methods available on our platform and does not receive their goods or receives goods that differ from the specifications mentioned on the store’s page, then the consumer has the right to notify our platform, and our platform has the right to take appropriate action against the store that violates the rules of this agreement, according to the rules of this agreement. However, our platform is not legally or religiously responsible for this violation committed by the merchant in relation to the consumer, as it is not a party to the relationship between the consumer and the merchant, but it does so for the purpose of improving the quality of our platform and the merchants present on the platform.
– The consumer reviews their purchases before receiving them to ensure that they are sound and in accordance with what was purchased, as our platform is not responsible for the relationship between the consumer and the merchant.
– Our platform does not commit in any way under this article and this clause to take action in response to a consumer complaint, but the platform’s reaction to the consumer’s complaint is subject to the platform’s discretion and as it deems appropriate, according to the rules of this agreement. While preserving its commercial and economic interests. In any case, our platform may take some actions against stores that intentionally deceive, mislead, or defraud consumers, such as freezing the store’s membership or drawing the store’s attention to not repeat this action or obliging the store to compensate the consumer, based on the desire of our platform to preserve and protect the rights of all users and registered users with us.
Article 14 – Responsibility of Our Platform
Our platform is not responsible in any way for any non-disease or late performance by the stores, shipping companies, electronic payment gateways, banks, or the failure of consumers to pay, nor for any losses, malfunctions, or delays due to unavailable goods or delayed delivery, or the quality of service provided by the stores.
– Our platform does not bear any claims arising from errors or negligence, whether directly or indirectly, incidentally, or through a third party.
– Our platform does not bear any claims or liabilities arising from financial losses, defamation, slander, or any damages resulting from misuse, abuse, or inability to use our platform, our platform does not bear any responsibilities or claims in such cases.
– Our platform, its officials, employees, or owners are not responsible for any claim, dispute, costs, damages, or liability or any direct or indirect loss to any party arising from the actions of one of the users of the platform.
– Our platform, its officials, owners, and representatives have no responsibility for any claim or liability related to a sound and legitimate product authorized according to the laws and regulations of the Sultanate of Oman and used for illegal and irregular purposes, and no person or entity has the right to refer to our platform with any claim or claim or compensation regarding the mentioned misuse, as all products or services provided on our electronic platform are provided by the merchants and their stores.
– Our platform, its officials, owners, and representatives have no connection with any illegal or irregular activities carried out by the store, or any activities that violate the regulations and instructions in the Sultanate of Oman, as the responsibility of our platform is limited only to establishing the electronic store.
– The management of our platform notifies all merchants that in the event of its observation of any suspicious activities planned, ongoing, or occurred on our platform, it will proceed to inform the competent authorities about these activities. It is not responsible in any case for these violations that occur without the knowledge or observation of our platform.
Article 15 – Confidentiality of Information
– Our platform informs you that the World Wide Web (Internet space) is not a secure means, and the confidentiality of personal information cannot be guaranteed 100% on the Internet space.
– Our platform adopts high-quality tangible, organizational, and technical standards to protect users and consumers, prevent unauthorized access to personal user information or their stores, and preserve it.
– Our platform has no control over the actions of any third party, such as other internet pages linked to the platform through links or third parties claiming to represent you and others.
– You are aware and agree that our platform may use the information you provided to provide services to you on our platform, and to send marketing messages to you, and that the privacy policy on our platform regulates the processes of collecting, processing, using, and transferring your personal identity information, and the rules of information confidentiality are subject to the “Privacy and Confidentiality Policy” specific to our platform at “http://tajirna-om.com”.
The Article 16 – Subscription Policy
– Payment of an initial amount of the subscription value of 10 Omani rials in addition to the local value added tax of 5%.
– Monthly rent payment for providing space for the merchant’s store on our merchant platform, in addition to 5%.
The Article 17 – Membership or Store Cancellation
– Our merchant platform, according to the terms of use agreement and according to the laws and regulations in force in the Sultanate of Oman, may resort to temporarily or permanently suspending the store or withdrawing and canceling the merchant’s membership or restricting the merchants’ access to our merchant platform services, in the event of a violation of the terms and conditions of the terms of use agreement.
– If our merchant platform decides that the user’s activities are in violation of the law or that the user’s activities may cause trouble or legal violations for other users or for our merchant platform.
– Our merchant platform may “based on its assessment” restore the activities of the suspended users, as the user whose activity has been permanently suspended or whose membership has been canceled may not be able to register or recover their account on our merchant platform or use the platform in any way, regardless of the circumstances, until they are allowed to resume their activities on our merchant platform by the management of our merchant platform. However, if the user violates this terms of use agreement, our merchant platform reserves the right to recover or claim any amounts due to our merchant platform from the user and any losses or damages caused by the merchant to our merchant platform, and our merchant platform also has the right to take legal action or resort to the judicial authorities in the Sultanate of Oman against the user as deemed appropriate by our merchant platform.
– Our merchant platform does not waive its right to take appropriate action regarding any violation of the terms and conditions of the terms of use agreement and other similar violations. Also, our merchant platform is not obligated to take any action against any violation of the terms of use agreement, and this matter is subject to the discretion of the management of our merchant platform and its legal management.
The Article 18 – Store Closure Request
The merchant has the right to request the closure of their store registered in the database of our merchant platform, provided it does not violate the provisions set forth in the Sixteenth Article of this agreement. In the event that the merchant requests the closure of their store, the merchant will not be eligible for the refund of any amounts for any active subscriptions.
The Article 19 – Payment, Sales, and Purchase Operations:
– The merchant is committed to managing their store in a manner that preserves the consumer and does not create disputes between them and the consumer.
– The merchant is committed to managing the payment, sales, and purchase operations that take place in their store through the payment methods specified in this agreement.
– Our merchant platform has the right to refuse or cancel purchase transactions, whether payment has been made or not, and our merchant platform will notify the user within five days through any of the communication methods available to our merchant platform.
– Our merchant platform emphasizes that it has no relation to any dispute that may arise between the consumer and the merchant, and our merchant platform has no relation to any negligence that occurs from the consumer towards the store, whether in terms of non-payment or otherwise.
– The merchant agrees and acknowledges that they will not engage in fraudulent or manipulated purchases on our merchant platform, and will not use a fake name or any false personal information, or use a credit card that does not belong to them without authorization for the purchase, as our merchant platform has the right to take appropriate legal action against anyone who engages in such fraudulent activities.
– Our merchant platform reserves the right to impose any fees on merchants or stores as a result of their activities within our merchant platform, and the fees may include, but are not limited to, government fees, banking fees, administrative fees, or any other fees that our merchant platform may claim due to the merchant’s or store’s activities.
The Article 20 – Prohibited Contents and Products
– As a merchant on our merchant platform, you agree not to allow the advertisement or publication through your store of any content that violates the privacy policy and confidentiality of information or that violates the rules and provisions of this terms of use agreement.
– Our merchant platform strictly prohibits the sale of the following products and services, including but not limited to: any product/service involving gambling, luck boxes, or random products, any product/service that may cause any physical or psychological harm in any way, any pirated content or subscriptions, any product/service of a sexual or pornographic nature or that advocates for it.
The Article 21 – Omani Cybercrime System
– Merchants are committed not to violate any provisions of the Omani Cybercrime System, and in the event of their violation of the provisions of the Omani Cybercrime System, this is subject to their immediate responsibility and their management. There is no responsibility on our merchant platform resulting from the violation of the store of the applicable systems, as the merchant is responsible for their store and their dealings with consumers fully, and our merchant platform always has the right to take appropriate action against any store or merchant that violates the provisions of the Omani Cybercrime System, whether by informing the official authorities or by simply closing the online store or canceling the merchant’s membership with the platform.
The Article 22 – Restricting Access or Membership
Without causing harm to the rights of other merchants, our merchant platform may suspend or cancel the membership of the merchant or restrict the merchant’s access to the platform services at any time and without notice and for any reason, without specification.
The Article 23 – Warranty
Our merchant platform does not guarantee the repair of faults nor does it guarantee that the products provided by the merchants are free of any other defects, but the store or the merchant guarantees this in the event of mentioning the warranty and its duration by describing the product, and the merchant is obliged to maintain good quality in their online store.
The Article 24 – Merchant’s Liability
The merchant agrees to bear the responsibility and protect our merchant platform or its affiliates, owners, or derivatives from any damage that may occur to our merchant platform due to the merchant’s violations. The merchant also undertakes to redress any damage or prevent any damage that may befall our merchant platform or its affiliates or any of them due to claims, losses, malfunctions, costs, expenses, or fees resulting from the misuse of the merchant or the user’s misuse and resulting in a breach of the terms of use agreement or the laws and regulations in force in the Sultanate of Oman or encroaching on the rights of any of the merchants or third parties or a complaint from one of the users or third parties.
Article 25 – Relationship and Notifications between Our Merchant Platform and Merchants
– None of the rules and provisions of this Agreement indicate the existence of a partnership between any merchant and Our Merchant Platform. Our Merchant Platform does not allow any merchant in any case to directly or indirectly suggest or imply the existence of any relationship, whether direct or indirect, between the merchant and Our Merchant Platform or its management. Any notifications that the merchant wishes to send to Our Merchant Platform must be sent via email, and Our Merchant Platform will respond to the email. As a merchant, you agree that any notifications sent to you from Our Merchant Platform will be delivered to you by the email address you provided to Our Merchant Platform during the registration process.
Article 26 – Transfer of Rights and Obligations
– You, as a merchant, do not have the right to object to the actions of Our Merchant Platform management regarding Our Merchant Platform, whether these actions include, but are not limited to, affecting the entity of Our Merchant Platform, its obligations, ownership, responsibilities, or technical or administrative actions related to Our Merchant Platform. Our Merchant Platform is not obligated to notify you, and if Our Merchant Platform deems it necessary to inform you of any of these actions, it will do so according to its sole discretion, in accordance with the rules and provisions of this Agreement.
Article 27 – Applicable Law and Legislation
This Agreement is governed and formulated in accordance with the laws, regulations, and legislation in force in the Sultanate of Oman, and is entirely subject to the legislation in force with the authorities in the Sultanate of Oman.
Article 28 – Rules Merchants Must Follow When Dealing with Consumers
– The merchant, when dealing with the consumer, must adhere to honesty and integrity.
– The merchant, when dealing with the consumer, must adhere to good morals.
Article 29 – Paper and Electronic Advertising and Special Offers from Our Merchant Platform
– The rules and provisions of this Agreement apply to all paper and electronic advertising publications across various publishing platforms and various social media channels.
– The mentioned publications and prints are a promotional means for Our Merchant Platform.
– The publications are subject to change and are not binding on Our Merchant Platform regarding the stability of service prices, packages, or offers. Price changes are subject to the changes that occur to Our Merchant Platform or the stores or merchants.
– Any offers made by Our Merchant Platform are temporary and are determined for a specific period. Our Merchant Platform is not obliged to extend the time period or continue the specified time period, as it has the right to suffice, determine the eligibility of any user for this offer, or cancel this offer at any time.
Article 30 – Technical Support
Under the rules and provisions of this Agreement, Our Merchant Platform provides some technical support services to stores and merchants, according to the privileges of the package in which the store participates. These services include, for example, a free dashboard for stores, which includes some free services. Our Merchant Platform allows stores the right to communicate with the technical support team of Our Merchant Platform to help with the work of the stores through the platform and to solve any technical issues that may arise for the stores.
Article 31 – Dispute Resolution
Under the rules and provisions of this Agreement, in the event of a dispute, it is resolved through reconciliation, negotiations, or amicable settlement. If the dispute persists, it is resolved through the competent authorities in the Sultanate of Oman.
Article 32 – Policy for Receiving Consumer Complaints and Settling Disputes Between the Consumer and the Store
Our Merchant Platform hopes that in the event of a complaint against one of the consumers and one of the stores, the following steps will be followed:
– First step: Submit a complaint through the dedicated link on Our Merchant Platform, including the text of the complaint and supporting documents – the name of the offending store. Then Our Merchant Platform will refer the complaint to the concerned store for resolution.
– Second step: If the store does not respond to the consumer within seven days, the consumer will be informed of this and provided with the legal identity of the store if they wish to file a complaint against it with the relevant authorities.
– Third step: The consumer has the right to take appropriate action after reviewing the store’s response to the complaint. If the consumer is not satisfied with the store’s response, they have the right to request a copy of the legal identity of the store to take appropriate action against the store.
Article 33:
The Electronic Transactions Law applies to this Agreement in the face of the parties to this contract.
Article 34 – General Provisions
– If any provision or clause in this User Agreement is canceled or any provision or clause in this User Agreement is no longer valid, this does not invalidate the validity of the remaining provisions, clauses, rules, and provisions contained in the User Agreement, and they remain in force until further notice from the management of Our Merchant Platform.
– This User Agreement, which is amended from time to time as required, constitutes the mechanism of operation, understanding, agreement, and contract between the merchant, their store, and Our Merchant Platform only, and the merchant and the store are committed to complying with the provisions of this Agreement. The merchant also agrees that the following should be taken into account:
This User Agreement is valid for all users of Our Merchant Platform and regulates the relationship and is the contract between the merchant and Our Merchant Platform only, regardless of any legal, institutional, commercial, or charitable form adopted by the merchant or the store. Regarding the relationship between the merchant and the consumer, it is subject to an independent legal relationship with its own controls in force between them.
– The store must have its own user agreement, in accordance with the provisions of the systems and laws in force in the Sultanate of Oman, especially the Electronic Transactions System and the Electronic Commerce System and other systems related to the merchant’s activity.
– No one has the right, except for the management of Our Merchant Platform, to impose any provisions or clauses in the User Agreement for Our Merchant Platform, and Our Merchant Platform is open to receiving suggestions from merchants regarding this agreement.
– If this User Agreement is translated into any other language, whether on Our Merchant Platform or otherwise, the Arabic text of the User Agreement remains the original text in all transactions.
– This User Agreement is not canceled or modified except by a decision issued by the management of Our Merchant Platform.